Question 1

How do I open an account at f baje?

Accepted Answer

Opening an account at f baje is quick and straightforward. Registration page Go there and enter your name, mobile number, date of birth, and password. Then verify the OTP sent to your mobile. Your account will be ready in just 5 minutes and you can start betting right away. Was this helpful? Yes No

Question 2

Can one person open multiple accounts?

Accepted Answer

No. Under f baje's policy, each person is allowed only one account. Any attempt to create multiple accounts will result in all accounts being suspended and all bonuses forfeited. Multiple accounts are detected when the same mobile number, email address, or device is used. Was this helpful? Yes No

Question 3

What should I do if I forget my password?

Accepted Answer

Login page Go to the login page and click "Forgot Password?". An OTP will be sent to your registered mobile number. Use that OTP to set a new password. The entire process takes just 2–3 minutes. Was this helpful? Yes No

Question 4

How do I complete account verification (KYC)?

Accepted Answer

For KYC verification at f baje, you'll need to upload a photo of your National ID or passport. Go to "Identity Verification" under Account Settings and upload a clear image. Verification is usually completed within 24–48 hours. Was this helpful? Yes No

Question 5

What should I do if my account is suspended?

Accepted Answer

There are several reasons an account may be suspended — repeated incorrect password attempts, rule violations, or security-related issues. f baje's Help Center Get in touch with us. Our team will investigate the reason and resolve the issue within 24 hours. Was this helpful? Yes No

Question 6

Can I change my registered mobile number?

Accepted Answer

Yes, though this is a security-sensitive process. Go to Account Settings and look for the "Change Mobile Number" option. You'll need to verify via OTP sent to your old number before setting a new one. This feature is only available if your KYC verification is complete. Was this helpful? Yes No

Question 7

What is the minimum age to register on f baje?

Accepted Answer

The minimum age to register at f baje is 18. This is part of our responsible betting policy. Any account found to have been created by someone under 18 will be cancelled. To learn more, Responsible Gaming view the page. Was this helpful? Yes No

Question 8

How do I update my profile information?

Accepted Answer

Log in and go to Account Settings. Under "Edit Profile", you can update your name and contact details. Changing your date of birth requires KYC verification. An OTP confirmation is required for any changes. Was this helpful? Yes No

Question 9

How do I deposit using bKash / Nagad / Rocket?

Accepted Answer

Log in and go to the "Deposit" menu. Select your preferred payment method (bKash / Nagad / Rocket), enter the amount as instructed, and confirm. You'll be prompted to enter your PIN on your mobile. Your balance is usually updated within 5 seconds to 2 minutes. Was this helpful? Yes No

Question 10

What are the minimum and maximum deposit amounts?

Accepted Answer

The minimum deposit at f baje is ৳100. The maximum deposit limit varies depending on your payment method and account level — generally up to ৳5,00,000 per day. You can set your own deposit limit to match your budget. Was this helpful? Yes No

Question 11

I've made a payment but my balance hasn't updated — what should I do?

Accepted Answer

First, wait 5–10 minutes — a busy server can cause slight delays. If your balance still hasn't updated, take your bKash/Nagad transaction ID and Help Center Reach out to us. Keep screenshots handy — it helps us resolve your issue faster. Was this helpful? Yes No

Question 12

Are there any extra charges on deposits?

Accepted Answer

f baje does not charge any deposit fees. However, bKash, Nagad, or Rocket may apply their own transaction charges — these are entirely at the payment provider's discretion and are not related to f baje. Was this helpful? Yes No

Question 13

Can a deposit be cancelled or refunded?

Accepted Answer

Once a deposit is completed, it cannot be directly reversed. However, any funds in your account can be withdrawn at any time — even without placing a bet. If no bets have been placed and no bonus has been used, a full withdrawal is possible. Was this helpful? Yes No

Question 14

Can I deposit using a bank card or bank transfer?

Accepted Answer

f baje currently supports deposits via bKash, Nagad, and Rocket. Bank card and bank transfer options will be added in the future. For the latest updates, Help Center Follow us. Was this helpful? Yes No

Question 15

How do I withdraw money from f baje?

Accepted Answer

Log in and go to the "Withdrawal" menu. Select your amount and payment method (bKash / Nagad / Rocket). Confirm your account number and submit the request. Your funds typically arrive in your mobile banking account within 5–30 minutes. Was this helpful? Yes No

Question 16

How long does a withdrawal take?

Accepted Answer

f baje withdrawals are typically completed within 5–30 minutes. The process is faster for KYC-verified accounts. Requests made between 10 PM and 8 AM may be processed in the morning. Large amounts may require additional verification. Was this helpful? Yes No

Question 17

What is the minimum withdrawal amount?

Accepted Answer

The minimum withdrawal on f baje is ৳500. The maximum daily withdrawal limit depends on your account tier. KYC-verified accounts enjoy higher withdrawal limits. Was this helpful? Yes No

Question 18

My withdrawal is pending — how long should I wait?

Accepted Answer

Processing is usually completed within 30 minutes. If your withdrawal has been pending for more than 1 hour, Help Center contact live chat. Keep your withdrawal ID or a screenshot handy for a faster resolution. Never submit the same request twice. Was this helpful? Yes No

Question 19

Does f baje charge any withdrawal fees?

Accepted Answer

f baje does not charge any withdrawal fees. However, bKash, Nagad, or Rocket may apply their own transaction charges. Before withdrawing, check the exact amount and confirm the final figure. Was this helpful? Yes No

Question 20

Which sports can I bet on at f baje?

Accepted Answer

f baje offers betting on 30+ sports, including cricket, football, badminton, tennis, hockey, and basketball. Cricket and football — the most popular sports in Bangladesh — feature 500+ markets each. Match Odds View all updates on the page. Was this helpful? Yes No

Question 21

What is live betting and how does it work?

Accepted Answer

Live betting means placing bets in real time while a match is in progress. On f baje, in the Betting section Go to the "Live" tab. You'll see live scores and odds for ongoing matches — click on any market you like and place your bet. Odds update with every over or goal. Was this helpful? Yes No

Question 22

Can I cancel a bet I've already placed?

Accepted Answer

Cash out is available on select bets, letting you lock in a partial win before the match ends. However, this feature is not available on all markets. Pre-match bets placed before kick-off generally cannot be cancelled. Was this helpful? Yes No

Question 23

What happens to my bet if a match is cancelled?

Accepted Answer

If a match is cancelled, abandoned, or the minimum required overs are not bowled, f baje refunds the original stake. This is credited to your account automatically — usually within 1–6 hours. For more details, in the Terms & Conditions Read. Was this helpful? Yes No

Question 24

How do odds work — how much will I win?

Accepted Answer

f baje uses decimal odds. Payout = Stake × Odds. For example, a ৳100 bet at odds of 2.50 returns ৳250 if you win (profit: ৳150). On the Betting Tips page, find a more detailed guide here. Was this helpful? Yes No

Question 25

How do I claim the 100% welcome bonus?

Accepted Answer

Registration complete it and make your first deposit. A 100% bonus will be credited to your account automatically (up to ৳10,000). For example: deposit ৳5,000 and receive ৳5,000 in bonus funds. Was this helpful? Yes No

Question 26

Can bonus funds be withdrawn directly?

Accepted Answer

No, bonus funds cannot be withdrawn directly. Winnings from a bonus become withdrawable only after completing the required wagering (rollover). Typically, you need to wager 10–20x the bonus amount. For more details, in the Terms & Conditions See here. Was this helpful? Yes No

Question 27

How do I use a voucher code?

Accepted Answer

During registration or deposit, you'll find a field to enter a voucher code. Enter the correct code there, and if it's valid, the bonus or benefit will be applied instantly. Voucher page Find all active codes there. Was this helpful? Yes No

Question 28

What bonus do I get for referring a friend?

Accepted Answer

With f baje's referral program, you earn a ৳500 bonus for every successful referral. Find your referral link in the "Refer" section of your account. When your friend signs up and makes their first deposit, both of you receive the bonus. Was this helpful? Yes No

Question 29

What happens when a bonus expires?

Accepted Answer

Every bonus at f baje comes with a set expiry period (typically 7–30 days). If the rollover isn't completed within that time, the bonus is forfeited — however, any real money wagered remains in your account. You'll receive account notifications as your bonus expiry approaches. Was this helpful? Yes No

Question 30

Is f baje safe? Is my information secure?

Accepted Answer

Yes, f baje uses 256-bit SSL encryption to protect your data. Every transaction is encrypted, and your password is never stored in plain text. Our security team monitors your account 24/7. Learn more Privacy Policy Read. Was this helpful? Yes No

Question 31

What should I do if someone asks for my password claiming to be from f baje?

Accepted Answer

No f baje employee or representative will ever ask for your password, OTP, or banking details. This is unquestionably a scam. If anyone asks, Help Center report it and change your password immediately. Was this helpful? Yes No

Question 32

How do I enable two-factor authentication?

Accepted Answer

Go to "Security" under Account Settings and enable "Two-Factor Authentication." From then on, an OTP will be sent to your mobile every time you log in. With this active, no one can access your account even if they know your password. Was this helpful? Yes No

Question 33

How do I get help with a betting issue?

Accepted Answer

f baje's on the Responsible Gaming page Go there to find tools such as deposit limits, cooling-off periods, and self-exclusion. If you feel your betting is becoming a problem, activate self-exclusion immediately. The f baje support team is available 24/7 to help. Was this helpful? Yes No

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